Do you need help?

Contact the customer service

Get help from the Non-Discrimination Ombudsman

The Non-Discrimination Ombudsman provides guidance and advice and also helps in investigating suspected cases of discrimination. If necessary, the Ombudsman will take action to safeguard the legal rights of victims of discrimination. The Ombudsman may request a statement from the opposite party and further information from various others in order to investigate suspected cases of discrimination. The Non-Discrimination Ombudsman has an extensive general right of access to information, including the right to obtain confidential information.

Principally, the legal assistance provided by the Ombudsman consists of guidance. The Non-Discrimination Ombudsman does not have the power to order another authority to perform a certain action or to make a certain decision. The Ombudsman also does not have the power to amend a decision made by another authority. Contacting the Ombudsman is not a replacement for any other rectification or appeal procedures available to the complainant; if it is possible to appeal an unfavourable decision, this should be done before contacting the Ombudsman.

The Ombudsman will refer the complainant to a legal aid office or to an attorney if necessary. The Ombudsman may take action in order to achieve conciliation; and in cases of fundamental importance in principle and in cases that have the nature of a precedent in preventing discrimination, she may herself assist or assign an official of the office to assist a victim of discrimination.

You may also submit a discrimination case to the National Non-Discrimination and Equality Tribunal. The Non-Discrimination Ombudsman may, at her discretion, assist you in preparing the petition.

The Non-Discrimination Ombudsman monitors the status of foreigners and ethnic minorities and the fulfilment of their rights, and also promotes non-discriminatory treatment of these groups. The Ombudsman does not handle individual applications for asylum or residence permits, nor does the Ombudsman have the power to amend or reverse decisions made by other authorities such as the police or the Finnish Immigration Service. Exceptionally, in cases that are of fundamental importance in principle, the Ombudsman may exercise the right provided for in section 209 of the Aliens Act to be heard in an individual matter concerning an asylum applicant or the deportation of an alien.

How can I tell if what I have experienced is discrimination?