Filing a complaint
Have you experienced discrimination? You may contact the Non-Discrimination Ombudsman by filling in the complaint form, by phone, by e-mail or by letter. Personal appointments must always be agreed in advance.
The office's services are free of charge. The officials of the Non-Discrimination Ombudsman are obligated to maintain secrecy, for instance regarding confidential information about people’s private lives.
You may only complain to one authority at a time and thus we will not process your complaint simultaneously with another authority.
The office staff's working languages are Finnish, Swedish and English. You may also submit a complaint in writing in another language. The Office of the Non-Discrimination Ombudsman will have your complaint translated. Your letter should not exceed the length of two pages.
Please answer the following questions in your complaint:
- Where and when were you discriminated against?
- Who discriminated against you?
- How were you discriminated against?
- Are there any witnesses to or written evidence of the incident?
- Have you complained about the discrimination elsewhere?
- Which authority is processing / has processed your complaint? (e.g. the Parliamentary Ombudsman, the police, an administrative court)?
Please append copies of any decisions or other documentation related to your matter.
You can e-mail your complaint to yvv(at)oikeus.fi
Or send it by post to:
The Office of the Non-Discrimination Ombudsman
PO Box 24
Sending secure e-mail
You have the ability to send confidential documents using the Ministry's secure email system. The service is free of charge , easy and safe to use.
Register into the service as a user of secure e-mail here. Open the confirmation link in the message received from the secure email system. Now you can send secured a-mail and add documents and attachments (the maximum size is 150 Mb. You can also send zipped attachments). You will then receive a confirmation email saying that your message has been sent successfully.
Here you find a guide which explains how to send secure mail to the Ministry of Justice and its agencies.