Do you need help?

Contact the customer service

Customer service

Please contact the customer service of the Non-Discrimination Ombudsman if you have experienced or observed discrimination on the basis of age, origin, nationality, language, religion, belief, opinion, political activity, trade union activity, family relationships, state of health, disability, sexual orientation or other personal characteristic. You may also contact the Ombudsman on behalf of someone who has experienced discrimination.

Please contact the Non-Discrimination Ombudsman

  • preferably by filling in the contact form on our website
  • by sending e-mail to yvv(at)
  • by phoning the helpline (weekdays 10.00 to 12.00): 0295 666 817 

During the summer (from 10 June until 31 August) the helpline is open from Tuesday to Thursday 10.00 to 12.00

  • by sending a letter
  • in our chat (on mondays and wednesdays 13-00 to 15.00)

Sending secure e-mail

You have the ability to send confidential documents using the Ministry's secure email system. The service is free of charge , easy and safe to use.

Register into the service as a user of secure e-mail here. Open the confirmation link in the message received from the secure email system. Now you can send secured a-mail and add documents and attachments (the maximum size is 150 Mb. You can also send zipped attachments). You will then receive a confirmation email saying that your message has been sent successfully.

Here you find a guide which explains how to send secure mail to the Ministry of Justice and its agencies.